Winning more customers deserves a moment of celebration. Confidence grows when we understand what those customers bring: contribution after service costs, commitments the business can fulfill, and a workable schedule for receiving payment. A company may add many orders while consuming its team’s time resolving […]

A manager can make a well-considered decision and still get a poor result when something difficult to foresee happens. An ill-considered gamble can also succeed because circumstances favor it. Judging decisions by outcomes alone risks teaching us more about luck than about good work. That […]